Please read these Terms of Service ("Terms") carefully before using the Concert Vibes website (**concertvibes.live**) (the "Site") and services operated by Concert Vibes ("we," "us," or "our").
IMPORTANT DISCLAIMER: Secondary Ticket Marketplace. All prices are **ALL-INCLUSIVE** (fees & taxes included). Prices May Be **HIGHER or LOWER** than Face Value. We are an independent platform, not affiliated with venues or artists.
1. Acceptance of Terms
By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy and Buyer Guarantee. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services.
2. Our Service
Concert Vibes provides a platform for buyers to purchase event tickets from independent, third-party sellers. We do not own the tickets sold on our Site. We facilitate the transaction between buyers and sellers and offer a Buyer Guarantee (Section 7) to ensure a secure purchase.
2.1 Scope of Services
Concert Vibes provides an online platform for the purchase of event tickets in the secondary market. We facilitate the sale of tickets that have been previously sold or allocated by primary providers. All transactions conducted on this website are for the purchase of tickets from Concert Vibes to the customer.
2.2 User-Initiated Resale Policy
Concert Vibes does not currently offer services for individual users to sell, list, or transfer their own tickets through our platform to other users. Our website is solely a purchasing platform for tickets made available by Concert Vibes. Any reference to 'resale marketplace' pertains to our sourcing and selling of tickets previously sold in the primary market, not to the facilitation of customer-to-customer resales. Users wishing to resell tickets they own must do so independently of Concert Vibes, unless otherwise explicitly stated and offered as a new service in the future. Our refund and exchange policies are outlined in detail here and apply only to tickets purchased directly from Concert Vibes.
3. Ticket Pricing and Availability
Variable Pricing: Ticket prices are set by individual sellers and fluctuate based on demand, seating location, and event popularity. Prices may exceed the original face value.
Final Price: The price displayed for a ticket may not include all fees (e.g., service fees, delivery fees). All applicable fees will be clearly disclosed before you confirm your purchase.
Availability: Ticket availability is not guaranteed until your order is confirmed. In rare cases, tickets may become unavailable between the time of your selection and order confirmation.
4. Ordering and Payments
Order Confirmation: Your order is confirmed once payment is processed and you receive a confirmation email.
Payment: All payments are processed securely through our third-party payment processors. You agree to provide accurate and complete payment information.
Currency: All prices are listed in USD unless otherwise specified.
5. Ticket Delivery
Delivery Methods: Tickets are typically delivered electronically (e.g., e-tickets, mobile transfer) or via physical shipment, depending on the event and seller.
Delivery Time: We endeavor to deliver tickets well in advance of the event. Delivery timelines are clearly stated at the time of purchase. It is your responsibility to ensure you can receive the tickets via the chosen method.
Accuracy: It is your responsibility to provide accurate delivery information (email address, shipping address). We are not responsible for tickets lost due to incorrect information provided by you.
6. Event Changes and Cancellations
Please refer to our dedicated Buyer Guarantee for detailed information regarding event cancellations, postponements, or changes.
7. Buyer Guarantee
Concert Vibes offers a Buyer Guarantee for all purchases made on our Site. Subject to the full terms of our Buyer Guarantee, this guarantee ensures:
You will receive valid tickets for entry.
Your tickets will be delivered in time for the event.
If the event is canceled and not rescheduled, or if your tickets are invalid, you will receive comparable replacement tickets or a full refund.
8. User Accounts
Registration: You may need to create an "Account" to purchase tickets. You agree to provide accurate and current information during registration.
Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your Account.
9. Prohibited Conduct
You agree not to:
Use the Site for any unlawful purpose.
Impersonate any person or entity.
Interfere with or disrupt the operation of the Site.
Engage in any activity that could damage, disable, overburden, or impair our servers or networks.
10. Intellectual Property
All content on the Site, including text, graphics, logos, and software, is the property of Concert Vibes or its licensors and is protected by copyright and other intellectual property laws.
11. Disclaimers and Limitation of Liability
"As Is" Basis: The Site and its services are provided on an "as is" and "as available" basis without any warranties of any kind.
No Guarantee of Event Outcome: We are not responsible for the outcome or experience of any event.
Limitation of Liability: To the fullest extent permitted by law, Concert Vibes shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or services. Our total liability shall not exceed the amount you paid for the tickets.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the **State of California**, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved through **binding arbitration** in San Francisco, California, in accordance with the rules of the American Arbitration Association. The arbitration award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.
14. Contact Information
If you have any questions about these Terms, please contact us at: