Welcome to Concert Vibes. This Privacy Policy describes how Concert Vibes ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from our website at **concertvibes.live** (the "Site"). We are committed to protecting your privacy and ensuring a safe and secure experience.
1. Information We Collect
We collect various types of information from and about users of our Site, including:
Personal Information You Provide: This includes information you provide when you register for an account, purchase tickets, contact customer support, or participate in surveys. This may include your name, email address, postal address, phone number, payment information (credit card details, billing address), and any other information you choose to provide.
Transactional Information: Details about your ticket purchases, including event names, dates, seat locations, prices, and delivery methods.
Automatically Collected Information: When you access or use our Site, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We use cookies, web beacons, and similar technologies for this purpose.
Information from Third Parties: We may receive information about you from third-party partners, such as payment processors, marketing partners, or data analytics providers.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
Process your ticket orders and complete transactions.
Deliver tickets and provide customer support.
Manage your account and communicate with you about your purchases.
Personalize your experience on the Site, including showing you relevant events.
Improve our services, website, and security.
Conduct analytics and research to understand user behavior.
Detect and prevent fraud, unauthorized transactions, and other illegal activities.
Comply with legal obligations and enforce our Terms of Service.
Send you marketing and promotional communications, where permitted by law and your preferences.
3. How We Share Your Information
We may share your personal information with:
Ticket Sellers: To facilitate the fulfillment of your order, we may share necessary information with the third-party sellers from whom you purchase tickets.
Service Providers: We work with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated/Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Choices and Rights
Account Information: You can review and update your account information by logging into your account settings.
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. However, disabling cookies may affect the functionality of our Site.
Access and Deletion: Depending on your jurisdiction, you may have the right to request access to or deletion of your personal information. Please contact us using the information below to exercise these rights.
6. Third-Party Links
Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: